We are having a few technical problems with the coupons. It turns out that Paypal doesn’t like a zero balance, so they won’t accept the order. However, we will still receive a notice that you tried to use your coupon. Go ahead and just order one time, and ignore the notice from paypal that your order was not successful. If you have a balance greater than $1.00 more than the coupon, it will go through fine. It’s the orders that are less than or equal to $31.00 that are not being processed correctly.
Here’s what to do:
1. Order only one time
2. Ignore the error message from paypal
3. We will email you a confirmation email to make sure we got your order right. (this may take a while, as we are creating these manually)
4. Reply to the email to tell us if that was really what you wanted.
5. If your order is more than $31.00 and Paypal will still NOT process your order, please email Rachel at rwade@spunmonkeybath.com and ask for your order to be manually processed and we will send you an invoice for the remaining balance due. Once payment is received your order will be completed and shipped.
Enjoy your day! Sorry about the trouble. We will make it right.